Setup & onboarding
Configuration, users, contracts - we set it up together with you.
Write to us - or call us directly.
Describe your request. We reply within one business day, by phone usually right away.
Support hours
Monday - Friday
08:00 - 18:00
Weekend
Closed
You speak directly with someone who knows the product and your setup.
• How we help
Four topics, one contact.
Whatever it is about - you reach someone who already knows your setup and can help quickly.
ArbZG questions
Which rule applies in your situation? We classify every case.
Data migration & export
Import from the prior system, export to Excel, PDF or DATEV.
Technical help
Access, logins, performance - hosted and supported in Germany.
• Frequent questions
Before you write.
How quickly do I get a reply?
Within one business day. During support hours you usually reach us by phone right away.
What is the fastest way to reach support?
By phone during support hours. Outside them, reach us via the form or by email - we reply within one business day.
Do you help with data migration from the prior system?
Yes. We handle the import of existing time data as part of the setup.
What happens when the Working Hours Act changes?
We maintain rule changes centrally. Your configuration stays current without any action.
Who sets up the system?
We set it up together with you - guided or personally accompanied, depending on the plan.
In which language is support provided?
In German and English, from Hamburg.